Shipping and Return Policy

Return Policy

Thank you for choosing our products. We want to ensure your satisfaction with every purchase made from our website. To facilitate the return process and provide a smooth experience, please read and understand our return policy guidelines outlined below:

Return Timeframe: You have a period of 45 days from the date of receiving the product to begin the return process.

Product Condition: All returned items must be in brand-new condition, completely unaltered, and free from any signs of wear. Products should not have been mounted, assembled, or otherwise used.

Boxes with Company Branding: The packaging boxes with company branding are an integral part of the product itself. Therefore, the packaging boxes must also be in good condition.

Return Application Process: To initiate a return, customers must follow the application process specified on our website. This process ensures that your request is processed efficiently.

Issues of Return Notification: In case an incomplete return is received at our facility, we will attempt to contact the customer using the contact information provided during the initial purchase. We will try to reach out via phone and email to inform them about the return and the necessary actions to proceed.

Returned Seats: We understand that seats are the most subjective of all the products we sell, as everyone has a different opinion of the comfort level they provide. Therefore, we are more lenient when it comes to seats. Feel free to install the seat and take the bike for a spin. If the seat is unscuffed and still in prime condition, you will receive a full refund upon returning it.

Restocking Fee: If the returned product is damaged or not in a new, resellable condition, a restocking fee will be deducted from the refund amount. This fee covers the cost of inspecting and restocking the returned products and having to sell the damaged item at a discount.

Please note that our return policy is subject to the following additional terms and conditions:

• Customized or personalized products are non-returnable unless there is a manufacturing defect.
• Certain products may have specific return conditions mentioned on the product page; please review those before making a purchase.

If you believe that a mistake has been made in the processing or shipment of your order, please contact our customer support team immediately. We will assess the situation and take appropriate measures to rectify the error promptly.

We are committed to providing excellent customer service and will process your returns as quickly and efficiently as possible while adhering to the stated policy guidelines. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

Thank you for your understanding and cooperation.